fastcompany:

Photo Issue 2011: In person-to-person conversations, we listen and influence others based on our five senses. Online companies should similarly listen to their customers with the five digital senses. It may take a pair of large floppy ears  for some people to really hear.“Listening To Your Customers With The Five Digital Senses” Photo By: Raquel Van Nice

In 2012, how about less “Social Media Expert” douchebaggery?

fastcompany:

Photo Issue 2011: In person-to-person conversations, we listen and influence others based on our five senses. Online companies should similarly listen to their customers with the five digital senses. It may take a pair of large floppy ears for some people to really hear.

“Listening To Your Customers With The Five Digital Senses”

Photo By: Raquel Van Nice

In 2012, how about less “Social Media Expert” douchebaggery?

Notes

  1. eventiwastaken reblogged this from fastcompany and added:
    In 2012, how about less “Social Media Expert” douchebaggery?
  2. fastcompany posted this